Assistance

LOST OR STOLEN CHECK-BOOK

Have you lost your check-book, or has it been stolen? You should inform us as soon as possible and we will block your check-book. Please contact us or  visit a TMB branch.

LOST OR STOLEN BANK CARD

Have you lost your bank card, or has it been stolen? You should inform us as possible and we will immediately block your bank card. Please contact us via one of our 24 hour phone lines.

Contact numbers for VISA cardholders:
Local: International:
+243 (0)81 200 0001 +202 3333 1444
+243 (0)81 831 0060 +202 3762 1457
+202 3762 1458
Contact numbers for MasterCard cardholders:
Local: International:
+243 (0)81 200 0001  +961 1 738 800
+243 (0)81 831 0060

Forgotten your Pin Code

Have you forgotten your Credit or Debit card pin code?

Call us on:
 +243 (0)81 200 0001
 +243 (0)81 831 0060
 Or email us on cartes@tmb.cd

Activate SMS Alerts

Do you want to activate SMS Alerts on your Credit or Debit card?

To activate SMS Alerts  on your VISA or MasterCard:

Call us on:
+243 (0)81 200 0001
+243 (0)81 831 0060
 Par e-mail à l’adresse:  cartes@tmb.cd

Lost DigiPass

Have you lost your DigiPass?
We can provide you with a new DigiPass. Request a new DigiPass by phone or by email:

By telephone: +243 (0)81 200 0001
 By email:  netbank@tmb.cd

Forgotten DigiPass Code

Have you forgotten your DigiPass access code?
Contact us by phone or by email in order to receive a new code:

By telephone: +243 (0)81 200 0001
By email:  netbank@tmb.cd